Ontario's public enforcement registry now covers ticket sellers under the Ticket Sales Act, 2017

Plain-language summary · AI-assisted

The Consumer Protection Act's public record requirements have been extended to cover ticket businesses regulated under the Ticket Sales Act, 2017. The Ministry must now publish details of enforcement orders, voluntary compliance undertakings, Superior Court orders, and administrative penalty orders issued against ticket businesses, along with the business's name, address, and contact information. Consumer complaints about ticket transactions and inspector notices of contravention issued to ticket businesses also now trigger public disclosure requirements. Ticket businesses and the public should be aware that enforcement actions taken against ticket sellers will appear in the publicly accessible registry maintained by the Ministry.

Who this affects
ticket businesses and ticket sellers · consumers who purchase tickets · event industry operators · compliance and legal teams at ticketing platforms